When is the certificate of completion available?
Clients receiving the online pre-filing credit counseling are required to contact us after completing the online session to get certified. The certificate is delivered via the client’s preferred method of delivery immediately after the call. (Please note: if it’s a joint filing, we will need to speak with each individual to issue both certificates). Clients taking online Pre-Discharge Debtor Education will automatically receive their certificate within 24 to 48 business hours of course completion via their preferred method of delivery.