TOLL FREE: 1-866-729-0049
MONDAY - FRIDAY: 8:00am - 9:00pm (ET)
SATURDAY: Closed

FAQs

  1. How much does pre-file credit counseling and pre-discharge debtor education cost?

    Pre-File Online $25   Telephonic $50
    Pre-Discharge Online $15  Telephonic $25

    Married couples filing jointly only pay one fee provided they can take the course together.
  2. What are the system requirements for Pre-File Credit Counseling and Pre-Discharge Debtor Education?
    For optimal performance, we recommend using a desktop computer or laptop.
  3. Can the sessions be completed on a smartphone or tablet?
    Though our courses may work on some smartphone and tablet devices, we highly recommend that the courses are completed on a desktop computer or laptop.
  4. I am having issues viewing content on your site.
    If you are experiencing issues viewing content such as buttons or drop-downs on our site, you may need to use the compatibility view in your browser. Most browsers have a compatibility view mode that can be accessed through the Tools or Options menus of the browser.
  5. How is pre-file counseling and pre-discharge education offered?
    Pre-file counseling sessions are offered online or by telephone.
  6. Is InCharge approved to issue certificates that satisfy the court requirements for a bankruptcy proceeding? Yes, InCharge Debt Solutions is approved to issue certificates evidencing completion of personal financial management instructional courses in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of a Provider’s services. 
  7. What forms of payment do you accept?
    Payments are accepted online or over the phone. We accept major credit cards, debit cards, money orders, and ACH (electronic checks).
  8. How long does pre-file credit counseling and pre-discharge debtor education take?
    Pre-file credit counseling takes a minimum of 60 minutes to complete. Pre-discharge debtor education takes a minimum of 2 hours. The time requirements conform to the EOUST (Executive Office for U.S. Trustees) program guidelines.
  9. Where does the client go to for pre-file credit counseling and debtor education?
    The client can receive credit counseling and debtor education at www.personalfinanceeducation.com or call 866-729-0049 to sign up for the telephonic session.
  10. When is the certificate of completion for pre-file credit counseling and pre-discharge debtor education available?
    Clients receiving online pre-filing credit counseling are required to contact us after completion to get certified. The certificate is delivered via the client’s preferred method of delivery immediately after the call. Clients receiving online pre-discharge debtor education will automatically receive their certificate within 24 to 48 business hours of completion via their preferred method of delivery.
  11. Who will receive the certificate of completion?
    The certificate(s) can be sent to the client and attorney via email, fax or US postal service. These preferences are specified by the client during the registration process.
  12. Can joint bankruptcy filers receive pre-file credit counseling and pre-discharge debtor education together?
    Yes.
  13. Can another person purchase pre-file credit counseling and pre-discharge debtor education for me?
    Yes, another person, such as your spouse or attorney may purchase these services for you. You or a family member can select the “Personal/Family Member Purchase” option during the online purchase process.
  14. Can another person receive pre-file credit counseling and pre-discharge debtor education for me?
    No, however, you may obtain assistance from a friend, family member or attorney.
  15. How long is my certificate good for?
    Pre-Filing Credit Counseling: The certificate expires 180 days from the date issued.
    Pre-Discharge Debtor Education: In most cases, the certificate needs to be presented in court within 45 days of the original filing date. For further explanation on this matter, it’s best to speak to your attorney.
  16. Do I need to follow up with my attorney once my certificate has been sent?
    Once the certification process has been completed, InCharge Debt Solutions will fax, mail or email a copy of the certificate to the individual(s) as requested by the client during the registration. The client is solely responsible for following up with his/her attorney to ensure that the certificate has been received. InCharge Debt Solutions will not be held liable for certificates that are lost in transition; however, we will resend the certificate at the client's or attorney’s request.
  17. How do I rebuild credit after bankruptcy? Visit After Bankruptcy for information on how to rebuild your credit and pay off debts not discharged in bankruptcy.

CONTACT US

We'd love to talk to you...
1-866-729-0049
bankruptcy@incharge.org
InCharge Debt Solutions
5750 Major Blvd. Suite 300
Orlando FL 32819